New Patient Onboarding Guide for iPhone with Apple Watch

Enrollment

Receive Enrollment Instructions
After you’ve been enrolled in the mymobility program by your health care provider, you will receive a series of text messages. These text messages provide the instructions for setting up your mymobility account.

Text messages for account management are required to use mymobility. If you do not want to use mymobility text STOP to opt out.

Device and Account Setup – iPhone

Update iOS Software
For a list of supported devices and minimum requirements click here. You will need to update your iPhone to the latest software version in order to use the app.

To do this, navigate to your phone’s Settings app, click on the General button, followed by Software Update. If an update is available, click Download and Install.

Download mymobility® App
To use the mymobility app, you will need to download it from the App Store. Search for “mymobility” and proceed to download the app by pressing the Get button on the store page. You may need to enter your Apple ID password to download the app.

Grant HealthKit Access
When you open the mymobility app for the first time, you will be asked to grant HealthKit access to the application. Select “Turn All Categories On” in order for your personal health statistics to be recorded and visible to your health care provider. Then select “Allow” in the top-right corner.

Allow App Notifications
During the first few log ins of mymobility, you will be asked if you’d like to allow the app to send you notifications. Select OK to receive important reminders of items that require your attention within the app, such as messages from your care team or to do list items.

Activate Account
When you launch the app, you will see the main log in screen. If this is your first time using the app you will need to select Activate Account. On the next screen, enter your mobile number, date of birth, and confirm your provider location. Then tap “Activate Account”.

Agree to Privacy Policy and End-User License Agreement
During the account setup process, you will be presented with both a Privacy Policy and EULA (End-user license agreement). Read and agree to both documents by following the on-screen prompts.

Create Username and Password
Steps 4 and 5 of account creation require you to choose a unique username and password. The requirements for both are displayed as you enter your desired username and password.

Device and Account Setup – Apple Watch

Initial Steps
If you haven’t already updated your iOS software on your iPhone prior to now, do so now. This is required for proper use with the Apple Watch. Instructions for updating your iPhone’s software are available in the “Device Setup – iPhone: Update iOS Software” section of this guide.

Additionally, you will need to make sure the mymobility app is installed on your iPhone. This process should have also installed the mymobility app on your Apple Watch. If this isn’t the case, go to the Apple Watch app on your iPhone, navigate to the “My Watch” tab, scroll down to available apps, and tap the install button next to mymobility.

Unbox and Charge Your Watch
When you receive your Apple Watch you will need to make sure the device is fully charged. Turn the device on and place on the included charger. While the device is charging, a green “lightning bolt” should appear on the screen.

Pair Watch to iPhone
In order for the Apple Watch to communicate with your iPhone, the two must be “paired”. Make sure Bluetooth is active on your iPhone by going into the Settings app, selecting Bluetooth and confirming that the switch is toggled to “On”.

Make sure your Apple Watch and iPhone are both turned on, put the Apple Watch on your wrist and hold it close to the iPhone. The pairing process should begin automatically. If it does not, choose the “Watch” icon from your iPhone screen.

Follow the on-screen prompts to continue this process. You will be asked to use the iPhone’s camera to point at the Apple Watch. If for some reason you are not able to use the camera on your phone, you may select Pair Apple Watch Manually.

Continue to follow the pairing steps on your iPhone. You will be asked to sign-in with your Apple ID. You will want to use the same Apple ID account that is signed in on your iPhone.

Near the end of the pairing process, you will be asked to choose features and apps to install on your Apple Watch. At this point in the process, you should already have the mymobility app on your iPhone. If so, choose Install All, and the companion app will install on your Apple Watch.

watchOS Software Update
You may need to update the software version of your Apple Watch. We require watchOS version 4 and above. To check and/or update, open the “Watch” app on your iPhone, select the “General” button to enter the basic Apple Watch settings screen, and select “Software Update”. This will check for a new version of the watchOS software and allow you to download and update, if necessary.

Allow Notifications from Apple Watch
During the first launch of the mymobility watch app you will be asked to allow notifications to be sent to your Apple Watch. Choose “Allow” to receive notifications when you have tasks to complete or when you have new messages from your care team.

Grant HealthKit Permissions from Apple Watch
While setting up the Apple Watch app, you will be asked to allow mymobility access to your health data. Choose the OK button during these prompts in order to allow syncing of your health data from the Apple Watch to your iPhone and the mymobility app.

Relaunch iPhone App
After accepting the required permissions on the Apple Watch app, you will need to restart the iPhone app in order to complete the process. This is necessary to bring the two apps in sync.

Usage – iPhone

Log in using new user name and password
After you’ve successfully created your account, you will log in to the iPhone app using your new username and password for all future usage of the app. When you launch the app, select Log In and proceed to next screen where you will input your credentials.

Opt in or out of Touch ID or Face ID
One of the first few times you log in using your chosen username and password, you will be asked to allow the use of Touch ID or Face ID for future log ins. This will vary based on your iPhone hardware.

Usage – Apple Watch

Open mymobility Watch app to sync statistics and assigned tasks
You will need to open the mymobility Apple Watch app after you’ve paired your devices, installed the apps, and have logged in for the first time. This process will sync your health statistics and tasks assigned to you. From the apps screen on your Apple Watch look for the mymobility logo and tap on it.


Patients must have internet access and a text-capable mobile device or a compatible smartphone to use mymobility; not all smartphone app features are available with web-based version. Not all patients are candidates for mymobility and patients should be evaluated by surgeons as appropriate candidates for therapy at home.

This material is intended for patients using the mymobility app by Zimmer Biomet. Zimmer Biomet, as the manufacturer of Medical Devices and affiliated services, does not practice medicine. All questions related to your health condition must be direct to your doctor. For technical questions regarding use of the mymobility app, please contact mymobility support.

All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.

Apple, Apple Watch, iPhone, App Store, HealthKit, Face ID & Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.