mymobility® New Patient Onboarding Guide for Patient Web Experience

Enrolment

Receive enrolment instructions
After you’ve been enrolled in the mymobility® program by your healthcare provider, you will receive a series of text messages. These text messages provide the instructions for setting up your mymobility account.

Text messages for account management are required to use mymobility. If you do not want to use mymobility, click the opt-out link in the welcome message sent to you and type in your phone number.

Navigate to patient.zbmymobilitysolutions.com to enroll with mymobility.

Account Setup

Activate account
On the main log in screen, select Activate Account. On the next screen, enter your phone number, date of birth, and confirm your provider location. Then tap Activate Account. You will also be texted a confirmation code to your mobile device, to be entered to validate your identity. This is done for your security and protection.

Agree to privacy policy and EULA
During the account setup process, you will be presented with both a Privacy Policy and EULA (End-user license agreement). Read and agree to both documents by following the on-screen prompts.

Create username and password or passcode
To use mymobility, it is required that you choose a unique username and password or passcode. The requirements for both are displayed as you enter your desired username and password or passcode.

Enter profile info
The next few screens ask for your email address and, optionally, your postcode and profile picture.

Download mymobility® app
You have the option to download and use the mymobility app, available via the Google Play store or in the Apple App store. Search for “mymobility” and proceed to download the app by pressing the Install button on the store page.

Usage

Log in using new user name and password or passcode
After you’ve successfully created your account, you will log in to your mymobility account using your new username and password or passcode for all future usage of the site. When you launch the site, select Log In and proceed to the next screen, where you will input your credentials.

Disclaimers

This material is intended for patients using the mymobility app by Zimmer Biomet. Zimmer Biomet, as the manufacturer of Medical Devices and affiliated services, does not practise medicine. All questions related to your health condition must be directed to your doctor. For technical questions regarding use of the mymobility app, call the phone number listed on the Contact Us page.

All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.

Patients must have internet access and a text-capable mobile device or a compatible smartphone to use
mymobility; not all smartphone app features are available with web-based version. Not all patients are candidates for mymobility and patients should be evaluated by their providers as appropriate candidates for therapy at home.

Apple, Apple Watch, iPhone, App Store, HealthKit, Face ID & Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Android, Health Connect, and Google Play are trademarks of Google, LLC.