mymobility® New Patient Onboarding Guide for Patient Web Experience

Enrolment

Receive enrolment instructions
After you’ve been enrolled in the mymobility® program by your healthcare provider, you will receive a series of text messages. These text messages provide the instructions for setting up your mymobility account.

Text messages for account management are required to use mymobility. If you do not want to use mymobility, text STOP to opt out.

Navigate to patient.zbmymobilitysolutions.com to enroll with mymobility.

Account Setup

Activate account
On the main log in screen, select Activate Account. On the next screen, enter your phone number, date of birth, and confirm your provider location. Then tap Activate Account. You will also be texted a confirmation code to your mobile device, to be entered to validate your identity. This is done for your security and protection.

Agree to privacy policy and EULA
During the account setup process, you will be presented with both a Privacy Policy and EULA (End-user license agreement). Read and agree to both documents by following the on-screen prompts.

Create username and password
To use mymobility, it is required that you choose a unique username and password. The requirements for both are displayed as you enter your desired username and password.

Enter profile info
The next few screens ask for your email address and, optionally, your postcode and profile picture.

Download mymobility® app
You have the option to download and use the mymobility app, available via the Google Play store or the iTunes store. Search for “mymobility” and proceed to download the app by pressing the Install button on the store page.

Usage

Log in using new user name and password
After you’ve successfully created your account, you will log in to your mymobility account using your new username and password for all future site usage. When you launch the site, select Log In and proceed to the next screen, where you will input your credentials.

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