New Patient Onboarding Guide for Android™

Enrollment

Receive enrollment instructions
After you’ve been enrolled in the mymobility program by your health care provider, you will receive a series of text messages. These text messages provide the instructions for setting up your mymobility account.

Text messages for account management are required to use mymobility. If you do not want to use mymobility text STOP to opt out.

Device and Account Setup

Update Android software
For a list of supported devices and minimum requirements click here. You will need to update your phone to the latest software version in order to use the app. To do this, navigate to your phone’s Settings app, click on the System button, followed by System Update. If an update is available, click Download and Install.

Note: Android phone Settings may slightly vary. Please refer to your phone’s user guide instructions specific to notifications.

Download mymobility® app
To use the mymobility app, you will need to download it from Google Play. Search for “mymobility” and proceed to download the app by pressing the Install button on the store page. You may need to enter your password to download the app.

Activate account
When you launch the mymobility app, you will see the main log in screen. If this is your first time using the app you will need to select Activate Account. On the next screen, enter your mobile number, date of birth, and confirm your provider location. Then tap “Activate Account”.

Agree to Privacy Policy and End-User License Agreement
During the account setup process, you will be presented with both a Privacy Policy and EULA (End-user license agreement). Read and agree to both documents by following the on-screen prompts.

Create username and password
To use the application, it is required that you choose a unique username and password. The requirements for both are displayed as you enter your desired username and password.

Opt in or out of biometric log in
One of the first few times you log in using your chosen username and password, you will be asked to allow the use of Fingerprint or Facial Recognition for future log ins. This will vary based on your Android Phone hardware.

Enter profile info
The next few screens ask for your email address and optionally your postal code and profile picture.

Grant Google Fit access
In order for the application to send your health statistics and information to your care team, you will be asked to grant Google Fit access to the application. If you don’t have Google Fit on your phone select “Play Store” in order to download and install the app. If you have Google Fit select “Allow” for your step data to be recorded and visible to your health care provider.

Allow app notifications
Finally, you will be asked if you’d like to allow the app to send you notifications. Select OK to receive important reminders of items that require your attention within the app, such as messages from your care team or to do list items.

Usage

Log in using new user name and password
After you’ve successfully created your account, you will log in to the mymobility app using your new username and password for all future usage of the app. When you launch the app, select Log In and proceed to next screen where you will input your credentials.

Opt in or out of fingerprint or facial recognition
One of the first few times you log in using your chosen username and password, you will be asked to allow the use of Fingerprint or Facial Recognition for future log ins. This will vary based on your Android Phone hardware.

Allow Education
When you first successfully log into the mymobility app, you will be asked to grant permission to allow Education content on your device. To allow mymobility to access photos, media, and files on your device select “Allow”.


This material is intended for patients using the mymobility app by Zimmer Biomet. Zimmer Biomet, as the manufacturer of Medical Devices and affiliated services, does not practice medicine. All questions related to your health condition must be directed to your doctor. For technical questions regarding use of the mymobility app, please contact mymobility support.

All content herein is protected by copyright, trademarks and other intellectual property rights, as applicable, owned by or licensed to Zimmer Biomet or its affiliates unless otherwise indicated, and must not be redistributed, duplicated or disclosed, in whole or in part, without the express written consent of Zimmer Biomet.

Patients must have internet access and a text-capable mobile device or a compatible smartphone to use mymobility; not all smartphone app features are available with web-based version. Not all patients are candidates for mymobility and patients should be evaluated by surgeons as appropriate candidates for therapy at home.

©2023 Zimmer Biomet

Android, Google Fit, and Google Play are trademarks of Google, LLC.